Question 1

What warranty do you provide on commercial construction work?

Accepted Answer

Olive Tree Builds provides a one-year warranty on all workmanship and coordinates manufacturer warranties on all installed equipment and materials. We conduct a formal 30-day post-opening walkthrough to identify and resolve any deficiencies before the warranty period begins.

Question 2

What is a deficiency list in construction?

Accepted Answer

A deficiency list (also called a punch list) is a formal document prepared at substantial completion that identifies all incomplete or unsatisfactory items that must be corrected before final payment is released. Olive Tree Builds manages the deficiency resolution process to ensure every item is closed before handover.

Question 3

What happens if something breaks after my franchise opens?

Accepted Answer

Contact your Olive Tree Builds project manager directly. We triage warranty claims within 24 hours and dispatch the responsible trade for repairs. For emergency situations affecting operations, we provide same-day response.

Question 4

Do you offer ongoing maintenance services after construction?

Accepted Answer

We offer a post-opening support program for multi-unit franchise operators that includes scheduled maintenance visits, deficiency tracking, and priority response for warranty claims. Contact us to discuss a maintenance agreement for your portfolio.

Question 5

What is substantial completion in Ontario construction?

Accepted Answer

Substantial completion is the point at which a construction project is sufficiently complete that it can be used for its intended purpose, even if minor deficiencies remain. In Ontario, substantial completion triggers the start of the lien period and the release of holdback funds under the Construction Act.

Question 6

How long does deficiency resolution typically take?

Accepted Answer

Most deficiencies are resolved within 2 to 4 weeks of the deficiency list being issued. Olive Tree Builds tracks every item to closure and provides a written confirmation when all deficiencies have been resolved to the client's satisfaction.

Post-Construction Support & Warranty Management